CBC Survey - Sample page |
- Why customers prefer to visit the CBC offices rather than use the phone or email and
- Where they have travelled from and what mode of travel they use when they come into town to visit CBC.
- Whether they would prefer to access Council Services within their local community from locations such as library or Parish Council premises.
Cllr Beverley Oxford, Portfolio Holder for Customers, said: “The Council is committed to providing excellent customer service to residents and the business community, and wants to future proof its services so that we can ensure we are providing customer service in a format and location that meets our customers changing needs. “Residents’ views are very important in helping us to shape the future of Council services. Complete our customer survey and communicate your priorities and needs to the Council.”
Customers can also complete the survey online at www.colchester.gov.uk/customersurvey until 2 September 2011. Following the 2 September we will collate and consider responses as part of the first stage of the Council’s customer services consultation.
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